Dereshe Towers, Office 5.5
P.O Box 70128 - 00400 Nairobi
VoIP technology enables traditional telephony services to operate over computer networks.
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.
By enabling users to communicate and collaborate in a more flexible and intuitive way, UC is often credited with increasing employee productivity and improving collaboration.
Text-based tools, such as email, text messaging and chat.
Voice-based applications, such as telephony, voicemail and audio conferencing.
Video-based services, such as desktop video conferencing, room-based video conferencing and telepresence.
Web conferencing platforms, virtual meeting spaces and interactive whiteboards.
Enterprise social networking and collaboration platforms.
On the back end, a strong communication system may comprise:
A single- or multivendor UC platform or server.
A traditional, IP or cloud-based private branch exchange (PBX).
Devices such as phones, headsets, cameras and microphones, which are also user-facing tools.
Business communication gateways, such as session border controllers (SBCs).
A multipoint control unit (MCU), or video bridge, for video conferencing with three or more endpoints.